Universal Scientific Industrial

To respond to issues that are high stakeholder concern, we communicate with our stakeholders through various platforms on our sustainable development strategies and progress to maintain and strengthen our relationships.

Shareholders/Investors/Banks

Focus Issues	Communication Channel (Frequency)	2023 Performance
Human Capital Development Talent Attraction & Retention Sustainable Supply Chain Green Products & Innovation Management Air Pollution Control	Board meetings (yearly/non-periodic) Annual general meeting (yearly/non-periodic) Quarterly/semiannual/annual report (periodic) Investor briefings (quarterly) Investor Relations on USI website (all the time) Shanghai Stock Exchange-SSE E-interaction (all the time) Receptions, visits, and roadshows (non-periodic) Other interim announcements (non-periodic)	Held 9 board meetings. Held 2 shareholders' meetings to explain our operating performance, investment plans, and respond to investors' concerns. USI publishes the Company's financial information on the SSE website regularly (quarterly/semi-annual/annual reports), which also analyzes USI's business performance. Quarterly investor online conferences are held to explain the USI's overall business operation status and strategies. Participate in brokers' strategy meetings and receive investors during their visits. The Chairman was interviewed on First Voice, where he shared USI's global strategy, core competitiveness, and his view on future market trends to help stakeholders understand the Company's strategy of "Global Demand, Local Service."

Customers

Focus Issues	Communication Channel (Frequency)	2023 Performance
Occupational Health & Safety Human Rights Talent Attraction & Retention Human Capital Development Waste Management Air Pollution Control	Customer's satisfaction questionnaire (quarterly) RBA-Online (all the time) After-sales service system (e-RMA) (all the time) Mailbox (all the time)	Conduct quarterly satisfaction surveys through sales associates, and the customers satisfaction score is 84.5. Report Self-Assessment Questionnaire (SAQ) assessment results through the RBA-Online platform. Constant monitoring of RMA status through the system (e-RMA). No product recalls, and 100% customer complaints resolution rate. Respond to customers' green product marketing needs with 100% compliance with international safety standards/environmental regulations or energy-saving requirements. USI continuously implements NIST CSF maturity assessments and improve cybersecurity management capabilities to enhance customer confidence. Conduct annual Cybersecurity Fundamentals training to boost employee cybersecurity awareness.

Employees

Focus Issues	Communication Channel (Frequency)	2023 Performance
Occupational Health & Safety Human Rights Talent Attraction & Retention Data Privacy Human Capital Development	Employee Welfare Committee/staff congress (quarterly) President Symposium (quarterly) Industrial relations meetings (quarterly) Newsletter (quarterly) Employee engagement survey (every other year) Employee Relationship Website (all the time) Announcement (all the time) Training programs (non-periodic)	Held a workers' conference each quarter to discuss and plan recent activities related to employees and propose employees' opinions. "Employee Relationship Website" is set up in USI's intranet. In addition to providing information regarding employees' welfare and activities, employees can share their opinions in the "suggestions box for employees" on the website. And a total of 395 employee opinions were given back. Held quarterly President/General Manager's Symposiums to announce USI's future plans and expectations and listen to employees' voices. Held 167 symposiums in total. Shared senior management insights and experiences, latest industry trends, health knowledge, and employee activities through the Company's quarterly journals and WeChat posts. Held 205 employee activities and 224 employee health education trainings. Conducted annual employee salary adjustment. For outstanding employees, the Company provides a stock subscription plan to reward employees; in 2023, USI raised salaries by 1.5% to 12.0% in Mainland China, 2.9% to 4.2% in Nantou, 5.5% to 16.0% in Mexico and 7.0% to 8.0% in Vietnam to maintain its competitiveness in the talent market. Conducted a biennial Employee Engagement Survey to effectively collect employees' opinions and use it as a policy tool for attracting, retaining, and cultivating talents. This survey had an effective response rate of 83%, and the total score of engagement was 80%. Provided employees with various educational training programs to build their professional skills. Employees received 24.5 hours of training on average in 2023.

Suppliers/Contractors

Focus Issues	Communication Channel (Frequency)	2023 Performance
Sustainable Supply Chain Customer Relations Business Ethics Human Rights Green Products & Innovation Management	Quarterly business review (quarterly) Supplier evaluation (yearly) Questionnaire investigation for suppliers (yearly) Supplier sustainability conferences (yearly) Purchase contracts/Conducts (in contract period) Training of suppliers (non-periodic) On-site audit for suppliers (non-periodic) Business meetings (non-periodic)	Held 25 Executive Business Reviews with material suppliers, mentored 81 suppliers to implement corrective actions, and held 24 new product and technology presentations. Evaluated 38 new suppliers, 95% were approved and became USI's Approved Vendors. Conducted a supplier survey to gauge supplier status and views. 456 suppliers responded to the survey. We held a Sustainable Supply Chain Webinar for the Greater China Region to promote our ESG policies requirements for suppliers and shared future goals. A total of 507 supplier partners attended the webinar. Advocate for green supply chains and manage the sourcing of raw materials. Ensure products and materials comply with USI green products regulations through the Green Parts Aggregations & Reporting System platform. In addition to the compliance with purchase contract, suppliers must sign the Supplier Code of Business Integrity and Supplier's Commitment to Corporate Social Responsibilities. About 340 contractors attended our occupational health & safety training. 99 suppliers were selected for document and on-site RBA audits. Mentored 2 suppliers to introduce and obtain certification for GHG and product carbon footprint management systems (ISO 14064-1 or ISO 14067).

Governments

Focus Issues	Communication Channel (Frequency)	2023 Performance
Waste Management Air Pollution Control Water Resource Management Occupational Health & Safety Human Rights	Official document (non-periodic) Governmental agencies briefings/public hearings/seminars (non-periodic)	Actively participate in briefings/public hearings/seminars held by competent authorities. USI complies with local regulatory requirements and makes every effort to reduce emissions. Furthermore, the Company has not been sanctioned for any significant air pollution. Implementing continuous environmental protection via effective reduction, reuse, and recycling has reduced our total waste volume. Our non-hazardous waste recycling rate has reached 91.5%.

Industry Unions/Associations

Focus Issues	Communication Channel (Frequency)	2023 Performance
Sustainable Supply Chain Green Products & Innovation Management Cybersecurity Management Risk & Crisis Management Regulatory Compliance Customer Relations Sustainable Production	Industry conferences (non-periodic) Industry Union/Associations conference forum (non-periodic) Member meeting (non-periodic)	Actively participate in conferences or forums held by Industry Unions or Associations. We participated in 40 external organizations. Through the collaboration between internal lecturers from USI University (USIU) and partner manufacturers' associations, public associations, and universities, we share our own experience, knowledge, or the latest industry trends to relevant people and students. Shared 20 courses in total. Publish operating results and development direction periodically.

Communities (NGOs and the Media)

Focus Issues	Communication Channel (Frequency)	2023 Performance
Human Rights Diversity & Inclusion Social Involvement Climate Strategy Risk & Crisis Management Air Pollution Control	USI Website/Email/Direct line/Press release (all the time) Community activities (non-periodic)	Draw up environmental protection, occupational health & safety (EHS) standard operation procedure and measures of environment safety communication, consultancy, and participation. Keep friendly relationships with community residents. Actively participate in social activities and establish a good relationship with the local communities we operate in. Held 86 philanthropic social activities.