Value Chain Management
Customer Relations
Since its inception, the Company has been providing professional services and quality products to meet the diversified needs of our customers. We possess cutting-edge product development and manufacturing capabilities to provide customers with complete services from design to distribution and services spanning across global production locations. Regarding technical and supporting logistics services, USI is committed to providing the most agile and fastest services close to our customers. Customer satisfaction is a core goal and value pursued by the Company.
Quality and Service
To meet or exceed customer needs and expectations provides customers with high-stability, high-reliability, and cost-advantage products. USI has a Quality Policy and a comprehensive quality management system, through the PDCA cycle, we implement our Quality Policy, manage, and eliminate potential risks, conduct quality inspections, and strive to improve quality control in our facilities worldwide to ensure customer satisfaction.
Driving Up Customer Satisfaction
USI offers a full range of services tailored to customer needs. We communicate effectively with our customers worldwide and proactively collect valuable feedback and concerns through regular. In the 2023 customer satisfaction* survey that covers all customers, 95% were satisfied with USI's services, and the customer satisfaction score averages 84.5 across all satisfaction dimensions. USI strives to improve customer satisfaction in all aspects to achieve a higher level of customer satisfaction for sustainable corporate development.
Percentage of Satisfied Customers:
Customer Satisfaction Score:
* Definition of Customer Satisfaction Score: Outstanding Satisfaction ≥ 90；Excellent Satisfaction ≥ 85；Successful Satisfaction ≥ 80；Satisfied Satisfaction ≥ 70；Improvement Required Satisfaction≥ 60；Unacceptable Satisfaction < 60
Customer Privacy Protection
Confidential customer information and customer health and safety are always treated with the highest priority as they are crucial assets for both parties and the basis for mutual trust. USI commits to maintaining customer privacy and data confidentiality. We set systems and procedures in place to center customer privacy and data confidentiality as the foundation of all business contracts. In addition to signing confidentiality agreements with our customers to safeguard customers' proprietary and confidential information, and require related units to observe confidentiality measures, we have also established privacy and personal information protection policies that serve as the basis for compliance management. This includes managing the collection, processing, and use of personal information, and practicing privacy and personal information protection to ensure the rights and interests of all.
Regarding customer document management, the Company stipulates that all customer documents are defined to have the highest level of confidentiality to protect product information provided by customers. Information authorization management is adopted to ensure that customer privacy is tightly protected. For information security management, implement information security policies through various management systems and management committees, strengthen the information security environment and information security incident response capabilities, and protect the Company's intellectual property and customer data from leakage or unauthorized access. Please refer to the Cybersecurity Management.
